We want you to love your order but if for any reason you you're not happy, please read below to understand your return eligibility.

Non-Returnable Items

We do not offer refunds or returns on the following:

• Sale items

• Made-to-order or custom garments

• Garments that have been worn, washed, or altered after delivery

With made to order items, any communication regarding sizing, fit, or fabrics must occur before the piece is made. Once a custom or made-to-order item has been produced, the sale is final — unless there is a clear fault in construction or materials (see below).

Returnable Items (Ready-to-Ship Only)

For all ready-to-ship items, the return process is as follows:

1. Contact us at hello@mahikakala.co.uk or via our contact form within 14 days of receiving your item to request a return or cancellation.

2. We will provide you with the return address and further instructions.

3. Return the item within 7 days of receiving return instructions. Include your name and order number in the parcel — we cannot process your return without this.

All items must be returned in original, unworn, unwashed, and saleable condition, with tags and packaging where applicable.

We reserve the right to refuse returns that show signs of wear, washing, alteration, damage, or misuse.

Return Shipping

• Customs Duties on Returns/Exchanges: Customers are responsible for any customs duties or taxes incurred on returned or exchanged items. We do not refund original import duties, and any replacement shipments may incur additional customs charges which are the customer’s responsibility. Customs fees we incur will be deducted from the refund.

• We strongly recommend using a trackable postal service — we cannot refund lost parcels.

🔧 Faulty or Damaged Items

If your item arrives damaged or faulty, please email us within 3 days of delivery with clear photos of the issue. If verified, we’ll offer either a free repair, replacement (if available), or a full refund.

• Please note: Garments damaged due to wear, improper washing, or mishandling do not qualify as faulty. We are happy to repair minor stitching issues, but washed or worn garments cannot be refunded or exchanged.